Refund policy

Return and Refund Policy

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn and unused

  • In its original packaging with tags attached

  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at shopping4up@outlook.com. Returns must be sent to:
[201-346, Gyeongin-ro 77-gil, Yeongdeungpo-gu, Seoul, Republic of Korea]

Once your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at shopping4up@outlook.com.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at shopping4up@outlook.com so we can resolve the issue.

Exceptions / Non-returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges

To get the item you want, return the current one and, once the return is approved, place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If you're in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be:

  • In the same condition as when you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

Refunds

After we receive and inspect your return, we will notify you if your refund has been approved. If approved, you’ll receive a refund to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at shopping4up@outlook.com.